Field Service Specialist

2 weeks ago


Lexington, Kentucky, United States Agilent Full time
Job Title: Field Service Engineer

At Agilent, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will play a critical role in ensuring the smooth operation of our customers' laboratories by providing expert technical support and maintenance services.

Key Responsibilities:
  • Install and optimize hardware/software/network products and configurations at customer sites.
  • Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on Atomic Spectroscopy systems.
  • Diagnose and resolve product performance problems.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
  • Maintain Agilent's customer service reputation by complying with all corporate policies and procedures.
  • Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered.
  • Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
  • Complete administrative paperwork and computer reports promptly and accurately.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Responsive to customer requests for service and communicate proactively before, during and after service.
  • Train other field engineers and customers in the solutions.
Requirements:
  • A bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
  • 2+ years of experience in a similar position or experience as an end user.
  • Knowledge Atomic Spectroscopy instrumentation, application, installation, calibration, and validation experience is a plus.
  • Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus.
  • Experience with troubleshooting and problem-solving.
  • Experience with the Agilent solutions is desired but not essential.
  • Verbal and written communication is clear, respectful, and timely.
  • You enjoy traveling and visiting customers.
  • You have a valid driver's license.
Work Environment:

This is a full-time position with a weekly schedule that includes the option to work remotely. The ideal candidate will be based in Kentucky and support IN and KY accounts within the territory. Travel is required 50% of the time, with an average of 2-3 days per week overnight.

Agilent is a veteran-friendly company and an equal opportunity employer. We value diversity at all levels and are committed to providing a work environment that is free from discrimination and harassment. If you have a disability and need assistance with any part of the application or interview process, please email or contact +1 408 553 2345.



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