Field Service Automation Specialist
4 weeks ago
Abbott Laboratories is seeking a skilled Field Service Automation Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical support and customer experience for our laboratory equipment.
Key Responsibilities
* Provide on-going proactive product support for assigned accounts, ensuring seamless operation of laboratory equipment
* Develop and maintain strong relationships with customers to increase customer loyalty and retention
* Identify and resolve technical issues with laboratory equipment, applying standard troubleshooting tools and concepts to determine root causes
* Develop and implement solutions that meet customer and business needs, ensuring timely and accurate documentation of customer complaints and actions taken
* Plan and prioritize customer visits and activities to maximize value expansion opportunities
* Collaborate with Enterprise Account Manager and Sales Executive to develop account-specific lab strategy and execution
Requirements
* Associate's degree or equivalent experience
* 2 years of relevant experience with instrumentation utilized in a laboratory environment
* 2 years of experience interfacing with customers
About Abbott Laboratories
Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
Why Join Us?
At Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to career development opportunities, free medical coverage, an excellent retirement savings plan, tuition reimbursement, and more.
What We Offer
* Competitive base pay
* Opportunities for career growth and development
* Comprehensive benefits package
* Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for technical support and customer experience, we encourage you to apply for this exciting opportunity.
Equal Opportunity Employer
Abbott Laboratories is an Equal Opportunity Employer, committed to employee diversity.
Contact Us
For more information about this role, please contact us at [insert contact information].
Learn More
Follow us on social media to learn more about our company culture, values, and career opportunities.
Disclaimer
Abbott Laboratories is an equal opportunity employer and welcomes applications from diverse candidates.
Job Type
Full-time
Pay
$31.55 - $63.15 per hour
Location
Lexington, KY
Work Type
Remote
Travel
Up to 30%
Job Category
Field Service
Experience
2 years
Education
Associate's degree
Language
English
Language Code
en
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