Mobile Device Support Specialist

2 weeks ago


Dallas, Texas, United States Innova Solutions Full time
Job Title: Mobile Device Support Engineer

Innova Solutions is seeking a highly skilled Mobile Device Support Engineer to join our team. As a Mobile Device Support Engineer, you will be responsible for providing technical support and troubleshooting for GETAC and Panasonic Toughbook devices.

Key Responsibilities:
  • Provide technical support and troubleshooting for GETAC and Panasonic Toughbook devices
  • Remotely support business users and troubleshoot issues efficiently
  • Configure SIM cards for Toughbook devices
  • Download and install drivers from Getac's website
  • Diagnose and resolve network-related issues
  • Maintain detailed records and update knowledge base articles
  • Communicate effectively with users to provide clear instructions and support
  • Work independently and prioritize tasks to meet support service level agreements (SLAs)
Requirements:
  • Minimum 4-6 years of experience in supporting GETAC Toughbook/Rugged Case Laptops
  • Strong experience in remotely supporting GETAC/Panasonic Toughbooks and other business users
  • Experience with SIM card activation processes and configuring SIM cards for Toughbook devices
  • Proficiency in downloading drivers from Getac's website and remotely installing them on Toughbook devices
  • Excellent technical troubleshooting skills for Toughbook hardware, software, and connectivity problems
  • Knowledge of mobile network technologies and ability to diagnose and resolve network-related issues
What We Offer:
  • Competitive pay range: $60 - $62K per year
  • Benefits package including medical, dental, vision, 401(k), and more
  • Opportunity to work with a global company and contribute to its success
About Innova Solutions:

Innova Solutions is a leading provider of technology and business transformation solutions. We employ approximately 50,000 professionals worldwide and report an annual revenue approaching $3 Billion. We are committed to delivering exceptional support and user experience to our clients.



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