Technical Support Specialist

16 hours ago


Dallas, Texas, United States UT Southwestern Medical Center Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at UT Southwestern Medical Center. As a Technical Support Specialist, you will provide technical assistance to faculty and staff with respect to personal computing hardware and software, computer networking, and telecommunications.

Responsibilities
  • Support the full end-user computing experience, including computer hardware, software, printers, copiers, scanners, audio-visual equipment, and mobile devices.
  • Diagnose and repair routine end-user problems independently or by escalating to senior technical staff or other teams.
  • Perform preventative maintenance of end-user devices and associated peripherals.
  • Lifecycle management of end-user devices, including deployment and decommissioning of assets.
  • Work the Service Desk role as needed, providing technical support to faculty and staff.
Requirements
  • High school diploma and 2 years of related experience required.
  • Additional coursework in a related field, such as computer science or management information systems, may be considered on a year-for-year basis in lieu of stated minimum experience.
  • Associates or bachelor's degree in a related field preferred.
Benefits
  • PPO and ACO options for health insurance.
  • 100% coverage for preventative health with no co-pay.
  • Tobacco-free incentives.
  • Generous prescription drug plan.
  • Three options for dental coverage.
  • Two options for vision coverage.
  • Abundance of wellness and employee assistance programs.
  • The Teacher Retirement System of Texas, a defined benefit plan with 5-year vesting.
  • Optional Retirement Program (ORP), a defined contribution plan with 1-year, 1-day vesting.
  • Optional Tax-Sheltered Annuity.
  • Optional Deferred Compensation Plan.
Working at UT Southwestern

At UT Southwestern, we value diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming and inclusive of all employees. We offer a range of benefits and programs to support the well-being of our employees, including flexible work arrangements, employee discounts, and tuition reimbursement.



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