Corporate Customer Support Specialist

2 weeks ago


Independence, Kansas, United States Serco Group Full time

Corporate Customer Support Specialist

Job Overview: Join our dedicated team at Serco Group, a leading provider of public sector customer services, where you will play a crucial role in delivering high-quality support to our clients.

Role Summary: As a Corporate Customer Support Specialist, you will be the first point of contact for various services, assisting clients with their inquiries and ensuring a seamless experience.

Key Responsibilities:

  • Provide exceptional customer service across multiple channels.
  • Handle inquiries related to a diverse range of services, including but not limited to Education, Transport, and Library Services.
  • Utilize effective communication skills to gather necessary information while demonstrating empathy and understanding.
  • Maintain accurate records and ensure compliance with data security standards.

Working Hours: The Corporate Team operates Monday to Friday, with scheduled shifts between 8 AM and 6 PM, and Saturday shifts from 8 AM to 4 PM.

Training and Development: You will receive comprehensive training from experienced professionals, ensuring you are well-equipped to handle various customer service scenarios.

What We Offer:

  • Competitive starting salary with opportunities for progression.
  • Comprehensive pension scheme and life insurance.
  • Flexible working arrangements and the possibility of remote work after training.
  • Generous annual leave policy with options to purchase additional days.
  • Access to employee support services and various discounts.

Why Join Us: At Serco Group, you will have the opportunity to make a meaningful impact in public services while working in a supportive and diverse environment. Your contributions will help us deliver essential services that improve the lives of individuals and communities.



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