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Customer Support Specialist

2 months ago

Independence, Kansas, United States West Quay Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our dynamic call centre team at West Quay Ltd. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Work collaboratively with other departments to ensure seamless customer experience
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Previous customer service experience, preferably in a call centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with CRM software

What We Offer:

  • A competitive hourly rate of £9.00
  • The opportunity to work in a dynamic and supportive team environment
  • Free parking and other benefits

Additional Information:

Please note that this is not a sales role, and you will not be required to cold call. We offer full training to the successful applicant, and previous experience is desired but not essential.