Bilingual Front Office Receptionist
2 days ago
Job Summary:
We are seeking a highly skilled and bilingual front office receptionist to join our team at Adecco. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and visitors, while also managing a variety of administrative tasks.
Key Responsibilities:
- Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call.
- Monitor calls on hold to prevent long wait times.
- Relay patient questions, requests, and other calls to the appropriate person/department.
- Schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with Appointment Scheduling Policy.
- Collect, update, and verify all pertinent patient demographic and insurance information.
- Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
- Communicate with outside specialists' offices, and other clinics and hospitals.
- May provide administrative support to health care providers and management.
- May collect payments from patients in accordance with AACIs policies of handling cash.
- Complete other duties and related projects as assigned.
- Provide exceptional customer service and address client inquiries in both English and Cantonese/Mandarin.
Qualifications:
- Fluent in Cantonese or Mandarin, with strong communication skills in English, required.
- Minimum of one year of experience in a dental or healthcare environment.
- Prior experience in a receptionist or customer service role.
- Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Positive attitude, professional appearance, and strong interpersonal skills.
Why Work for Adecco:
- Weekly pay
- 401(K) Plan
- Skill Training
- Excellent Medical, Dental and Vision benefits
How to Apply:
If you are a motivated individual with a passion for customer service and the required language skills, we would love to hear from you. Please apply now with a up-to-date resume for immediate consideration.
Pay Details: 21.00 to 23.00 per hour
Benefit Offerings: Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Equal Opportunity Employer/Veterans/Disabled
Candidate Privacy Information Statement: Please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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