Bilingual Front Office Receptionist

2 days ago


San Jose, California, United States Adecco Full time
Job Summary

We are seeking a highly skilled and multilingual Bilingual Front Office Receptionist to join our team at Adecco. As a key member of our front office team, you will be responsible for providing exceptional customer service and administrative support to our clients and visitors.

Key Responsibilities
  • Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call.
  • Monitor calls on hold to prevent long wait times.
  • Relay patient questions, requests, and other calls to the appropriate person/department.
  • Schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with Appointment Scheduling Policy.
  • Collect, update, and verify all pertinent patient demographic and insurance information.
  • Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
  • Communicate with outside specialists' offices, and other clinics and hospitals.
  • May provide administrative support to health care providers and management.
  • May collect payments from patients in accordance with AACIs policies of handling cash.
  • Complete other duties and related projects as assigned.
  • Provide exceptional customer service and address client inquiries in both English and Cantonese/Mandarin.
Requirements
  • Fluent in Cantonese or Mandarin, with strong communication skills in English, required.
  • Minimum of one year of experience in a dental or healthcare environment.
  • Prior experience in a receptionist or customer service role.
  • Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations.
  • Excellent organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Positive attitude, professional appearance, and strong interpersonal skills.
Why Work for Adecco?
  • Weekly pay
  • 401(K) Plan
  • Skill Training
  • Excellent Medical, Dental and Vision benefits

If you are a motivated individual with a passion for customer service and the required language skills, we would love to hear from you Please apply now with a up-to-date resume for immediate consideration.



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