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Culinary Operations Supervisor
2 months ago
Job Overview
POSITION SUMMARY
This management role is dedicated to effectively achieving the daily goals within the culinary department. The individual will guide the team while actively participating in all kitchen operations, including food preparation, procurement, and sanitation practices. This position plays a vital role in ensuring satisfaction for both guests and staff while adhering to the financial guidelines of the operation.
CANDIDATE PROFILE
Education and Experience
- High school diploma or equivalent; 5 years of experience in culinary, food service, or a related field.
- Associate degree from an accredited institution in Culinary Arts, Hospitality Management, or a related discipline; 3 years of experience in culinary, food service, or a related field.
KEY RESPONSIBILITIES
Upholding Culinary Standards and Responsibilities
- Innovates and develops new culinary applications, concepts, and systems.
- Maintains high standards of food handling and sanitation.
- Ensures all staff are equipped with necessary supplies, tools, and uniforms.
- Assists in all culinary duties during peak times.
- Oversees the preparation and production of food items.
- Ensures cleanliness and sanitation of work areas.
- Collaborates with Restaurant and Banquet teams to synchronize service and timing.
- Identifies areas needing attention and communicates effectively with staff.
- Supports the introduction of new menus and promotions for dining outlets and events.
- Determines food presentation styles and creates appealing displays.
- Prepares and cooks a variety of foods for regular service and special events.
- Evaluates the quality of raw and cooked food to ensure compliance with standards.
Supervising Daily Culinary Team Activities
- Monitors and maintains employee productivity levels.
- Ensures all assigned tasks are completed efficiently.
- Coordinates the activities of culinary staff engaged in food preparation.
- Utilizes strong interpersonal skills to lead and motivate the team; demonstrates integrity and leads by example.
- Directs shifts while actively preparing food items according to specifications.
- Addressees employee inquiries and concerns.
- Identifies training needs and provides coaching to enhance skills.
- Conducts performance evaluations and provides constructive feedback.
- Communicates clear performance expectations aligned with job roles.
- Participates in ongoing employee recognition initiatives.
- Monitors progress towards performance goals.
- Facilitates training sessions as necessary.
Achieving Culinary Objectives
- Implements specific goals and plans to prioritize and organize work effectively.
- Monitors staffing levels to meet service, operational, and financial requirements.
- Orders necessary supplies and manages inventory within budget constraints.
- Engages in departmental meetings to consistently communicate goals and objectives.
Delivering Exceptional Customer Service
- Provides outstanding service that enhances customer satisfaction and loyalty.
- Oversees daily operations to ensure quality and standards meet customer expectations.
- Enhances service by understanding guest needs and providing guidance and feedback.
- Sets a positive standard for guest relations.
- Aims to improve service performance continuously.
- Addresses guest issues and complaints, seeking supervisor assistance when necessary.
- Empowers team members to deliver excellent service within established guidelines.
Additional Responsibilities
- Communicates effectively with supervisors, colleagues, and team members.
- Serves as a role model demonstrating appropriate workplace behaviors.
- Analyzes information to identify the best solutions for challenges.
- Adheres to loss prevention policies and procedures.
- Reports any equipment malfunctions promptly.
- Participates in relevant meetings and discussions.
- Fosters trust, respect, and collaboration among team members.
The hourly pay range for this position is $29.81 to $32.69. Marriott offers a comprehensive benefits package, including health care benefits, a 401(k) plan with company match, employee stock purchase plan, paid time off, life insurance, group disability insurance, travel discounts, and more. Benefits are subject to eligibility and other requirements.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive culture. We uphold non-discrimination policies based on disability, veteran status, or any other protected basis.
About the Team
At Marriott Hotels, we aim to elevate hospitality by innovating at every opportunity while ensuring comfort for our guests worldwide. As a member of the Marriott team, you will help uphold our promise of "Wonderful Hospitality. Always." by delivering thoughtful and heartfelt service.
Joining Marriott Hotels means being part of a renowned portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to a global team, and become your best self.
