Customer Service Director

4 days ago


Lafayette, United States Byrne Dairy Full time

Overview

The Byrne Dairy team is looking for a dedicated professional to lead our customer service efforts. As the CUSTOMER SERVICE DIRECTOR, you will be responsible for ensuring that our customers receive exceptional support and service.

Job Description

We are seeking an experienced OPERATIONS MANAGER - CUSTOMER EXPERIENCE to join our team. The successful candidate will be responsible for managing daily communications, ensuring efficient order handling, and resolving customer issues.

Duties and Responsibilities

  • Order Management: Assist with entering and revising customer orders to ensure accurate and timely fulfillment.
  • Delivery Coordination: Collaborate with logistics teams to communicate delivery updates and resolve any issues that may arise.
  • Issue Resolution: Resolve customer complaints and concerns in a timely and professional manner.
  • Reporting and Analysis: Generate and analyze reports to identify areas for improvement and inform decision-making.
  • Collaboration: Work closely with sales, production planning, and inventory analysts to meet customer demands and achieve business objectives.

Requirements

  • Education and Experience: A degree in a related field (e.g., Business Administration, Operations Management) and at least 3 years of experience in customer service or a related field.
  • Skills and Qualifications: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in MS Office and other software applications.

Benefits

  • Competitive Salary: $65,000 - $80,000 per year, depending on experience.
  • Health Insurance: Comprehensive health insurance package, including medical, dental, and vision coverage.
  • Retirement Plan: 401(k) plan with company match.

Location

This position is based in [location], NY.



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