Customer Service Representative
6 days ago
Ferrellgas, a leading provider of propane products and services, is seeking a highly motivated and customer-focused Part-Time Customer Service Specialist to join our team. This exciting opportunity offers a unique blend of sales, customer service, and administrative responsibilities.
About FerrellgasRanked among Forbes Best Employers in America 2017, Ferrellgas values its employees and provides a supportive environment for growth and development. As a member of our team, you will have the opportunity to learn and grow while making a meaningful contribution to our success.
Job SummaryWe are looking for an individual who is passionate about delivering exceptional customer service and has excellent communication skills. The ideal candidate will be responsible for handling inbound and outbound telephone calls, working with both internal and external customers to ensure a high-quality customer experience, and fostering growth through customized sales methods.
Responsibilities- Work with customers on a daily basis to sustain and improve business relationships
- Use fact-finding sales methods to customize Ferrellgas programs and services to meet customer needs and strive to obtain new business
- Ensure accurate account setup, maintenance, and closing of all customer account information
- Handle all customer issues by following our customer complaint resolution policy
- Perform soft collections for customers on credit hold or past due as well as some cash handling
- High School Diploma or equivalent
- 1 or more year(s) of customer service experience
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
- Proficient in Microsoft Office including Excel, Word, and Access
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
We offer a competitive estimated salary range of $45,000 - $55,000 per year, depending on location and experience.
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