Customer Service Representative
4 weeks ago
At United Farm Family Mutual Insurance Company, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.
Responsibilities:
- Provide product and service information to customers.
- Support Agents with sales and marketing efforts.
- Determine the best method to resolve customer complaints.
- Coordinate problem resolution with internal departments.
- Build strong customer relationships.
- Work with guidance to organize and prioritize activities.
Requirements for Success:
- High School diploma or equivalent.
- Ability to obtain Property and Casualty insurance license within two years.
- Insurance background helpful.
- Strong communication skills.
- Mathematical skills to perform transactions.
- Attention to detail and accuracy.
IFBI Perks:
- Work-life balance.
- Paid vacation and sick leave.
- 401K with match.
- Full-time schedule.
- Potential for yearly bonus.
- Contests and incentives.
- Benefits eligibility within 30 days.
- Negotiable pay based on experience.
- Collaborative team environment.
- Paid volunteer hours.
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