Customer Service Coordinator

2 days ago

Lafayette, United States Penske Truck Leasing Full time

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 2744 NE Evangeline Thrwy

Primary Location: US-LA-Lafayette

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2415133

  • Customer Service Coordinator

    3 days ago

    LAFAYETTE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    3 days ago

    LAFAYETTE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    2 days ago

    Lafayette, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    3 days ago

    LAFAYETTE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    8 hours ago

    LAFAYETTE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Penske - Customer Service Coordinator

    2 days ago

    Lafayette, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    3 days ago

    Lafayette, LA, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    2 days ago

    Lafayette, LA, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Representative

    4 weeks ago

    Lafayette, Indiana, United States Austin Kyle - State Farm Agent Full time

    Job DescriptionAs a Customer Care Representative with Austin Kyle State Farm, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer...

  • Customer Service Representative

    4 weeks ago

    Lafayette, Indiana, United States Caliber Collision Centers Full time

    Service Center AmbassadorAt Caliber Collision Centers, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you'll be responsible for providing exceptional customer service to internal and external customers. Your duties will include greeting and assisting customers, monitoring work volume,...

  • Customer Service Representative

    4 weeks ago

    Lafayette, Indiana, United States United Farm Family Mutual Insurance Company Full time

    Customer Service RepresentativeAt United Farm Family Mutual Insurance Company, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and...

  • Customer Service Manager

    2 hours ago

    Lafayette, United States Byrne Dairy Full time

    General Description: The Customer Service Manager is responsible for completing assigned duties to ensure customer, team member, and vendor satisfaction. The Customer Service Manager does this by managing daily communications with customers, sales teams, Customer Logistics Managers, and other stakeholders regarding orders, order management, inventory, and...

  • Customer Service Consultant

    2 months ago

    Lafayette, United States Caliber Collision Centers Full time

    Service Center Lafayette - Farabee Dr JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load...

  • Service Advisor

    4 weeks ago

    Lafayette, Louisiana, United States Chabill's Tire and Auto Service Full time

    Job DescriptionAt Chabill's Tire and Auto Service, we are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring our customers receive the best possible experience.Key Responsibilities:Receive and deliver on customer requests in a timely and...

  • Customer Service Representative

    4 weeks ago

    Lafayette, California, United States Atria Park - Park of Lafayette Full time

    Job SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Atria Park - Park of Lafayette. As a key member of our community, you will be responsible for providing exceptional service to our residents, their families, and guests.Key ResponsibilitiesAnswer and direct phone calls in a professional and...

  • Customer Service Liaison

    4 weeks ago

    Lafayette, Indiana, United States Indiana University Health Full time

    Job SummaryAs a Customer Service Representative I at Indiana University Health, you will play a vital role in ensuring that our patients receive exceptional care and support. Your primary responsibility will be to respond to patient inquiries via telephone and email, determining the best method for problem resolution that meets patient needs and...

  • Customer Service Liaison

    4 weeks ago

    Lafayette, Louisiana, United States VieMed Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at VieMed. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers.Key ResponsibilitiesLearns and maintains knowledge of current patient database and billing...

  • Customer Service Specialist

    3 months ago

    Lafayette, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...

  • Customer Service Representative Fueler Washer

    1 month ago

    Lafayette, Louisiana, United States Penske Full time

    Penske Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative Fueler Washer at Penske.Key Responsibilities:Handle incoming sales and customer service calls in a fast-paced Corporate Sales Center environment.Explain sales procedures and respond to customer inquiries in a...

  • Restaurant Customer Service Team Member

    2 months ago

    Lafayette, United States Jason's Deli Full time

    Jason's Deli - 4506 Ambassador Caffery Pkwy [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and...