Customer Service Specialist

2 weeks ago


Lafayette, Louisiana, United States Circle K Full time

Customer Service Representative Role Overview

We are seeking a skilled Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating the cash register, and assisting customers with purchases. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Customer Service: Greet customers, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Cash Handling: Operate the cash register, process transactions, and manage cash and credit card payments.
  • Inventory Management: Assist with receiving and stocking merchandise, maintaining a clean and organized store environment, and rotating inventory to ensure freshness and availability.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with customers, colleagues, and management in a professional and respectful manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and effective manner.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales goals, maintain a clean and organized store environment, and provide excellent customer service.

Benefits:

  • Medical, Vision, and Dental Insurance: Comprehensive medical, vision, and dental insurance coverage to ensure your health and well-being.
  • Flexible Schedules: Competitive pay and flexible scheduling to accommodate your needs and lifestyle.
  • Weekly Pay: Receive your pay on a regular and predictable basis, ensuring you can budget and plan for your financial goals.

Work Environment:

Circle K is a dynamic and fast-paced retail environment that requires strong communication and problem-solving skills. As a Customer Service Representative, you will work in a team-based environment with a focus on providing excellent customer service and achieving sales goals.

Education and Experience:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role. Previous retail or customer service experience is an asset.

Physical Requirements:

  • Ability to Stand and/or Walk: Ability to stand and/or walk for up to 8 hours per shift, with regular breaks to rest and recharge.
  • Lifting and Carrying: Ability to lift and/or carry up to 30 pounds from ground to overhead, with occasional lifting and/or carrying up to 60 pounds from ground to waist level.

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