PT Guest Services Representative

1 week ago


Eau Claire, Wisconsin, United States Centers Full time
Job Title: Guest Services Representative

At CENTERS, LLC, we are seeking a highly skilled Guest Services Representative to join our team at the Sonnentag Center. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring a world-class experience for all internal and external visitors.

Responsibilities:
  • Provide warm and welcoming service to guests, addressing their needs and resolving concerns in a timely and professional manner.
  • Assist guests with special needs, responding to their questions or complaints in a courteous and respectful way.
  • Enforce all policies and procedures of the venue, attending company trainings and workshops to stay up-to-date on medical aids, emergency procedures, safety, and customer service.
  • Act as a member of the emergency evacuation team, communicating with and directing guests during a facility emergency.
  • Attend all staff meetings and trainings, communicating as needed through emails, group messaging, and telephone.
Qualifications:
  • High School Diploma or equivalent.
  • Minimum 1 year customer service-related work experience.
  • Previous work experience in a sports, entertainment, or convention facility environment is preferred.
Work Environment and Physical Demands:
  • Events environment.
  • Non-smoking environment.
  • Moderate to loud noise.
  • Maintain flexible hours for events that occur on weekends and evenings.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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