Guest Services Ambassador

2 weeks ago


Eau Claire, Wisconsin, United States Centers Full time
Job Title: Guest Services Representative

At CENTERS, LLC, we are seeking a highly skilled Guest Services Representative to join our team at the Sonnentag Center, a state-of-the-art athletic, recreation, and event center located at the University of Wisconsin-Eau Claire.

Job Summary:

The Guest Services Representative will be responsible for delivering exceptional service to internal and external guests, ensuring a world-class experience for all visitors to the Sonnentag Center. This role will involve greeting and checking tickets, providing information, answering questions, and giving directions and escorts as needed. The successful candidate will also be responsible for assisting guests with special needs, responding to guest inquiries and complaints in a timely and professional manner, and enforcing all policies and procedures of the venue.

Responsibilities:
  • Deliver exceptional service to internal and external guests, ensuring a world-class experience for all visitors to the Sonnentag Center.
  • Greet and check tickets, provide information, answer questions, and give directions and escorts as needed.
  • Assist guests with special needs, respond to guest inquiries and complaints in a timely and professional manner.
  • Enforce all policies and procedures of the venue, including medical aids, emergency procedures, safety, and customer service training.
  • Act as a member of the emergency evacuation team, communicating with and directing guests during a facility emergency.
  • Attend all staff meetings and trainings, communicate as needed through emails, group messaging, and telephone.
Qualifications:
  • High School Diploma or equivalent.
  • Minimum 1 year customer service related work experience.
  • Previous work experience in a sports, entertainment, or convention facility environment preferred.
Skills and Abilities:
  • Excellent communication skills, including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Ability to interact effectively and calmly with angry or emotional guests, clients, and employees.
  • Ability and willingness to enforce policies.
  • Ability to work in a fast-paced environment during large and/or high-profile events.
  • Ability to maintain good business relations with all employees, guests, clients, and service providers.
  • Ability to uphold a neat, clean, and professional demeanor and appearance.
Work Environment and Physical Demands:
  • Events environment.
  • Non-smoking environment.
  • Moderate to loud noise.
  • Maintain flexible hours for events that occur on weekends and evenings.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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