Member Services Representative

3 weeks ago


Eau Claire, Wisconsin, United States WESTconsin Credit Union Full time
Job Overview

WESTconsin Credit Union is seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will have the opportunity to showcase your exceptional communication skills and provide top-notch service to our members.

Key Responsibilities
  • Represent the Credit Union in a friendly, positive, and professional manner, providing prompt and efficient service to members.
  • Process transactions accurately and confidentially, responding to member requests and resolving any issues that may arise.
  • Leverage your knowledge of our products and services to identify member needs and present relevant solutions.
  • Collaborate with colleagues to ensure seamless service delivery and maintain a positive member experience.
Requirements
  • A high school diploma or equivalent, with a proven track record in customer service.
  • Proficiency in basic computer, data entry, and typing skills.
  • A positive attitude, professional image, and self-motivation are essential for success in this role.
  • Excellent oral and written communication skills are required to effectively interact with members and colleagues.
Why WESTconsin?
  • We offer a comprehensive benefits package, including health, dental, and vision insurance plans.
  • A Healthy Living Fund Contribution to support your well-being.
  • A Student Loan Repayment Program to help you achieve your financial goals.
  • Competitive pay and an impressive 401(k) contribution and match plan.
  • Paid time off accrual and paid holidays.

We are an equal opportunity employer and welcome applications from diverse candidates.



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