Personal Lines Insurance Representative
1 month ago
Job Location
Lebanon, MO
Position Type
Full Time
Job Shift
Day
Job Category
Insurance
Description
We are seeking a skilled and customer-focused Personal Lines Customer Service Representative to join our team. As a key member of our insurance team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring seamless policy management.
Responsibilities
Professionalism
- Engage with customers, colleagues, and supervisors with a high level of professionalism and respect.
- Maintain confidentiality in all dealings with clients and within the agency.
Accountability
- Review all activities and follow-ups daily to ensure accuracy.
- Review and process all assigned documents within the prescribed processing times.
Initiative
- Prepare renewal information for producers and account managers on a timely basis.
- Maintain accurate contact information for each client in the management system.
Adaptability
- Prepare policy change requests online using email from AMS and create activity/follow-up.
- Work with account managers and senior account managers to review and update monthly reports distributed by accounting.
What You Can Expect
- A competitive pay and benefits package, including a variable compensation program based on team performance.
- A 401(k) plan with a generous employer match benefit.
- Helpful, qualified, and available leadership.
- A caring and stable work environment.
Qualifications
- Excellent customer service skills.
- Proficiency in Microsoft Office.
- Exceptional written and verbal communication skills.
- A valid Property and Casualty insurance license.
- A strong sense of punctuality and attendance.
- A high school diploma or equivalent.
Additional Information
As a First Stater, you will be part of a dynamic team that values hard work, teamwork, and a commitment to excellence. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers and communities, we encourage you to apply.
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