Field Service Specialist

2 weeks ago


Dallas, Texas, United States DAIOHS U.S.A., INC. Full time
Job Overview

DAIOHS U.S.A., INC. is dedicated to revolutionizing the workplace beverage experience by delivering unparalleled customer satisfaction and a diverse selection of coffee solutions. With decades of expertise in the industry, we pride ourselves on being a leader in premium coffee service for businesses across the nation.

We are currently seeking a Field Service Specialist to enhance our team. If you excel in dynamic environments and possess a strong commitment to excellence, we invite you to explore this opportunity with us.

Key Responsibilities:

  • Conduct both scheduled and emergency service operations, including preventive maintenance, installations, and equipment removals at client sites.
  • Familiarize yourself with the specifications, products, and service needs of all assigned accounts.
  • Guide clients on the correct usage of equipment, address customer inquiries, and relay any customer feedback to the appropriate DAIOHS personnel.
  • Complete all service requests and associated documentation accurately and promptly.
  • Manage the inventory of parts for your service vehicle and perform monthly inventory checks.
  • Submit all financial transactions, including cash, checks, and receipts, generated from service calls on a daily basis.
  • Refurbish and repair coffee equipment for deployment at customer locations.
  • Ensure routine maintenance of your service vehicle, adhere to traffic regulations, and maintain a valid driver's license.
  • Keep the service area organized and clean.
  • Receive, categorize, and maintain parts for equipment.
  • Prepare documentation such as service orders, product distribution sheets, monthly inventory reports, and parts inventory in line with DAIOHS policies.

Benefits:

  • 401(k) plan with company matching
  • Comprehensive Medical, Dental, and Vision Insurance
  • Life insurance and additional benefits
  • Paid time off, including sick leave, vacation, and holidays

Qualifications:

  • High school diploma or equivalent required
  • Previous experience in a similar role is advantageous


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