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Experienced Property Claims Specialist

2 months ago

Springfield, Virginia, United States Travelers Insurance Full time
About the Role

We are seeking a skilled Property Claim Representative to join our team at Travelers Insurance. As a key member of our Claim Organization, you will play a critical role in providing assurance to our customers during life's challenging moments.

Key Responsibilities
  • Provide exceptional claim handling throughout the claim life cycle, ensuring full compliance with internal and external standards and state-specific regulations.
  • Resolve inquiries from customers, contractors, agents, or other participants on open or closed Property claims.
  • Participate in our Catastrophe Response Program, which may involve deployment to assist our customers in other states.
  • Complete virtual inspections of losses, including accurate scope of damages, photographs, written estimates, and/or computer-assisted estimates.
  • Handle claims and other functional work involving one or more lines of business other than property.
  • Acquire and maintain relevant Insurance Licenses to comply with state and Travelers requirements.
Requirements
  • Interpersonal and customer service skills - Advanced
  • Organizational and time management skills - Intermediate
  • Ability to work independently - Intermediate
  • Judgment, analytical, and decision-making skills - Intermediate
  • Negotiation skills - Intermediate
  • Written, verbal, and interpersonal communication skills - Intermediate
  • Investigative skills - Intermediate
  • Ability to analyze and determine coverage - Intermediate
  • Analyze and evaluate damages - Intermediate
  • Resolve claims within settlement authority - Intermediate
  • Bachelor's Degree
  • Customer Service experience
  • Two years of outside property claim handling experience
What We Offer
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.