Customer Experience Resolution Specialist
3 weeks ago
As a Customer Experience Resolution Specialist at AltaGas, you will play a critical role in ensuring the company's compliance with tariffs and jurisdictional regulations. Your primary responsibility will be to resolve customer inquiries, issues, and complaints in a timely and professional manner.
Key Responsibilities:- Customer Inquiry Resolution: Analyze and resolve customer inquiries and complaints in a fair and efficient manner.
- Regulatory Compliance: Ensure the company's compliance with tariffs and jurisdictional regulations by investigating and resolving complaints.
- Communication: Collaborate closely with Regulatory Affairs, Billing, and Customer Experience teams to ensure effective communication and resolution of customer issues.
- Subject Matter Expert: Serve as a subject matter expert and resolve escalated complaints in a professional and timely manner.
- Project Management: Demonstrate project management and leadership skills to manage and resolve complex customer issues.
- Extensive Knowledge: Possess extensive knowledge of company policies, procedures, tariffs, and billing systems.
- Communication Skills: Articulate complex regulatory and executive issues to the judicial systems and regulatory commissions.
- Leadership Skills: Demonstrate project management and leadership skills to manage and resolve complex customer issues.
AltaGas is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you are a motivated and experienced professional looking for a challenging role, please apply today.
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Customer Support Specialist
4 weeks ago
Springfield, Virginia, United States UPSLOPE ADVISORS, INC Full timeJob DescriptionUPSLOPE ADVISORS, INC is seeking a highly skilled Customer Support Specialist to provide exceptional support to our government clients. The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of government systems and applications.Key Responsibilities:Respond promptly and professionally...
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Customer Acquisition Specialist
4 weeks ago
Springfield, Virginia, United States AltaGas Full timeJob Title: Customer Acquisition SpecialistAltaGas is seeking a highly motivated and experienced Customer Acquisition Specialist to join our team. In this role, you will be responsible for managing the sales process from initial customer contact to successful job closure.Key Responsibilities:Manage the sales process from initial customer contact to successful...
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Senior BIM
3 weeks ago
Springfield, Virginia, United States Parallel Partners Full timeJob Title: Senior BIM / CAD SpecialistJob Summary:We are seeking a highly skilled Senior BIM / CAD Specialist to join our team at Parallel Partners. The ideal candidate will have extensive experience in Autodesk software, including AutoCAD, Revit, and Navisworks, and will be able to provide support to our government clients.Responsibilities:Provide technical...
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Senior BIM
4 weeks ago
Springfield, Virginia, United States Parallel Partners Full timeJob Title: Senior BIM / CAD SpecialistParallel Partners is seeking a highly skilled Senior BIM / CAD Specialist to join our team. As a Senior BIM / CAD Specialist, you will provide support to our government clients by working closely with design teams, engineering teams, and project management teams.The ideal candidate will have deep knowledge and experience...
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Customer Acquisition Specialist
3 weeks ago
Springfield, Virginia, United States AltaGas Full timeJob DescriptionAltaGas is seeking a highly skilled Customer Acquisition Specialist to join our team. In this role, you will be responsible for managing the intake process for new business opportunities, ensuring timely and accurate completion of tasks, and fostering relationships with sales operations and outside contractors.Key Responsibilities:Manage the...
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Technical Support Specialist
4 weeks ago
Springfield, Virginia, United States UPSLOPE ADVISORS, INC Full timeh3Job Description/h3pUpSlope Advisors is seeking a skilled Technical Support Specialist to provide critical support to the Customer Care Support Center (CCSC) Desk Support and Management services for a local government agency./ppResponsibilities include:/pulliProviding technical assistance and support to government clients and end-users via phone, email, or...
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Senior BIM Specialist
3 weeks ago
Springfield, Virginia, United States V2X Full timeJob SummaryWe are seeking a highly skilled Senior BIM Specialist to join our team at V2X. The ideal candidate will have a strong background in BIM modeling and CAD drafting, with expertise in Autodesk software.Key ResponsibilitiesMaintain organizational standards and configurations for BIM models and CAD drawings.Support design projects by sharing or...
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Sales Associate
3 weeks ago
Springfield, Virginia, United States Chico's Full timeJob Summary:As a Sales Associate at Chico's, you will be responsible for delivering exceptional customer experiences and driving sales growth. This role requires a passion for fashion, excellent communication skills, and a strong ability to work in a fast-paced environment.Key Responsibilities:* Provide personalized service to customers, offering styling...
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Springfield, Virginia, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative/Inside Sales Representative to join our team at DAIKIN COMFORT TECHNOLOGIES DIST INC. This role will be responsible for selling our products and services to prospective and established customers, providing exceptional customer service, and collaborating with our Regional Manager or...
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Senior BIM Specialist
4 weeks ago
Springfield, Virginia, United States V2X Full timeJob SummaryWe are seeking a highly skilled Senior BIM Specialist to join our team at V2X. The ideal candidate will have a strong background in Autodesk software, including AutoCAD, Revit, and Navisworks, and will be responsible for providing support to our design teams, engineering teams, and project management teams.Key Responsibilities:Maintain...
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Employability and Quality Assurance Specialist
3 weeks ago
Springfield, Virginia, United States Parsons Company Full timeWe are seeking a highly skilled Employability and Quality Assurance Specialist to provide employability/suitability recommendations on applicants and review background investigations annually.Key Responsibilities:Prepare accurate and quality suitability assessments for decision in accordance with the established procedure and 5CFR Section 302.Update the...
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WGL Sr Correspondence Specialist
3 weeks ago
Springfield, Virginia, United States AltaGas Full timeJob DescriptionAt AltaGas, we are seeking a highly skilled WGL Sr Correspondence Specialist to join our team. As a member of our Customer Experience Consumer Relations team, you will be responsible for resolving customer inquiries, issues, and complaints, particularly those directed to regulatory agencies.Key ResponsibilitiesAnalyze and resolve customer...
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Cyber Security Operations Specialist
4 weeks ago
Springfield, Virginia, United States SITEC Consulting Full timeAbout SITEC ConsultingSITEC Consulting is an employee and customer focused Information Technology and Professional Services Firm specializing in design, development, and delivery of state-of-the-art technology solutions, as well as cybersecurity, software and systems engineering services.We provide support services as required for continuous operation of our...
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Geospatial Linguist Specialist
3 weeks ago
Springfield, Virginia, United States International Underwater Explorations Full timeJob Title: Geospatial Linguist SpecialistThe International Underwater Explorations is seeking a skilled Geospatial Linguist Specialist to join our team. As a Geospatial Linguist Specialist, you will be responsible for analyzing and conflating information associated with feature data listed in the Geographic Names Database (GNDB). You will work closely with...
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Customer Service Representative
3 weeks ago
Springfield, Virginia, United States Kam Nijjar - State Farm Agent Full timeJob OverviewAre you a customer-focused individual who excels at building strong relationships and providing exceptional service? Do you have a passion for promoting insurance and financial services products? If so, we may have the perfect opportunity for you as a State Farm Agent Team Member.Key ResponsibilitiesDevelop and maintain strong customer...
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Case Management Specialist
4 weeks ago
Springfield, Virginia, United States Swingtech Consulting Full timeAbout the RoleWe are seeking a highly skilled Case Management Analyst to join our team at Swingtech Consulting, Inc. As a Case Management Analyst, you will play a critical role in supporting our vetting program populations by providing customer relationship management, queue management, and case management actions.Key Responsibilities:Provide customer...
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Route Delivery Specialist
4 days ago
Springfield, Virginia, United States Lotus Logistics Corporation Full timeUnlock a Rewarding Career as a Route Delivery SpecialistAre you looking for a fulfilling opportunity where you can work independently, make a difference in your community, and deliver smiles to customers every day? Join Lotus Logistics Corporation as a Route Delivery Specialist.About the Role:We offer competitive compensation, a great company culture, and...
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Technical Assistance Specialist
3 weeks ago
Springfield, Virginia, United States S2 Analytical Solutions Full timeOverviewAs a Technical Assistance Specialist at S2 Analytical Solutions, you will play a critical role in supporting the development and implementation of systems engineering and technical assistance (SETA) programs. This position requires a strong understanding of DoD and IC acquisition policy and processes, as well as experience with Cloud-based computing...
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Case Management Specialist
3 weeks ago
Springfield, Virginia, United States Swingtech Consulting Full timeAbout the Role:We are seeking a skilled Case Management Analyst to join our team at Swingtech Consulting, Inc. This is a remote position that requires occasional travel to our Springfield, VA facility.Key Responsibilities:Provide exceptional customer service to program applicants, including queue management, case processing, and communication.Triage cases...
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Customer Acquisition Specialist
4 weeks ago
Springfield, Virginia, United States WGL Holdings Full timeKey Responsibilities - Manage the 941 Sales inbox to determine the path of each request and perform appropriate actions based on the scope of the job. - Manage Added Loads & conversion / new service submissions from initial customer acquisition.Key Skills - Strong communication and problem-solving skills - Ability to work in a fast-paced environment -...