Collections Customer Support Specialist

2 weeks ago


San Fernando, California, United States First Credit Finance Full time
Job Overview

First Credit Finance is a reputable auto financing organization seeking skilled individuals to enhance our customer service team. We pride ourselves on fostering a supportive work atmosphere and providing a competitive benefits package for our employees.

Key Responsibilities:

  • Handle both outbound and inbound communications using a dialer system.
  • Deliver timely solutions while ensuring a positive experience for our customers.
  • Facilitate payment processing over the phone and present various payment alternatives.
  • Negotiate effectively on overdue accounts to bring them up to date.
  • Utilize a diverse range of collection strategies.
  • Manage follow-up communications efficiently.
  • Maintain and update customer information accurately.

Required Qualifications:

  • At least one year of experience in a call center or automotive loan collections environment is preferred.
  • A collaborative mindset and the ability to thrive in a structured, fast-paced setting.
  • Self-motivated with a strong commitment to completing assigned tasks.
  • Capable of understanding and following both verbal and written instructions.
  • Basic computer proficiency, including the ability to converse and type simultaneously.
  • Strong writing and communication skills.
  • High School diploma or GED is required.
  • Ability to manage multiple tasks effectively.
  • Bilingual proficiency in English and Spanish is essential.

Employee Benefits:

  • Participation in the Company Profit Sharing Plan.
  • Comprehensive medical, dental, and vision coverage with 80% employer contribution.
  • Paid holidays and vacation time.
  • Monthly performance bonuses.
  • Opportunities for career growth and advancement.
About Us

First Credit Finance is an expanding auto finance company dedicated to providing exceptional service and support to our clients. We are committed to attracting talented and enthusiastic professionals to contribute to our success.



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