Portfolio Management Specialist, Collections
2 months ago
Ignite Human Capital is seeking a highly skilled Portfolio Management Specialist to join our team. As a Portfolio Management Specialist, you will be responsible for providing exceptional customer service and managing a portfolio of deals.
Key Responsibilities- Customer Service: Function as the primary contact for customer concerns regarding collection issues, processing and reviewing account adjustments, resolving client discrepancies and short payments.
- Portfolio Management: Manage a portfolio of deals, including daily returned payments, customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
- Delinquency Reduction: Accountable for reducing delinquency for assigned accounts, which entails a high volume of phone calls to customers.
- Communication: Communicate and follow up effectively with the Sales Department regarding customer accounts on a timely basis.
- Reporting: Prepare monthly delinquency notices.
- 3 – 5 years' experience in a high volume corporate collections environment.
- Knowledge of billing and collections procedures.
- 2-3 years' experience working in a fast-paced environment.
- Proficient in Microsoft Office including Excel, Word, and Outlook.
- Strong verbal and written communication skills.
- Excellent phone etiquette.
- Critical thinker.
- Requires sound judgment.
- Ability to synthesize information and draw conclusions.
- Ability to discern when confidentiality must be observed.
- Requires excellent organizational skills and attention to detail.
Ignite Human Capital offers a dynamic and challenging work environment, with opportunities for professional growth and development.
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