Production Cast Administration Specialist

3 weeks ago

Miami, Florida, United States Royal Caribbean Group Full time
Job Summary

The Production Cast Administration Specialist is responsible for facilitating performer documentation and readiness to support entertainment production operations for the Royal Caribbean International fleet. This role coordinates administrative, logistical, and operational tasks to ensure successful, on-time shoreside training and shipboard arrival for approximately 1,800 cast members annually.

Key Responsibilities:

  • Verify and review properly completed Medical Certificate for Service at Sea required for all performers, including tracking and record-keeping.
  • Work closely with crew medical personnel to investigate and problem-solve concerns pertaining to cast medical certification.
  • Manage new-hire and returning performer paperwork required by Human Resources, including passport, background check, new-hire packet, medical certificate, W4 forms, etc.
  • Collect supporting documentation and policy information, internally and externally, to facilitate performer hiring process.
  • Review and approve new-hire profiles in Studio Management System (SMS) in preparation for E1 ID creation purposes.
  • Support vaccination record review to ensure alignment with current company requirements.
  • Responsible for shipboard performer berthing assignments and communication with respective shipboard personnel.
  • Communicate with appropriate shoreside and shipboard support departments to successfully relay critical information required for seamless sign-on process.
  • Support Seaman's Book process; serve as direct liaison between cast member(s) and internal Seaman's Book Processing team.
  • Manage extra crew cabin submission process to support shipboard cast installations.
  • Coordinate and facilitate performer orientations and/or exit meetings (present training content, respond to questions, manage content updates and revisions, etc.).
  • Support coordination of cast flights, hotel accommodations, and transportation from shoreside training facility to airport and assigned vessel.
  • Maintain direct communication with performers before, during, and after shoreside rehearsal process to support with questions, concerns, information-sharing, etc.
  • Support management with incident response and special operational circumstances.
  • Provide special project assistance and coordination as assigned by Royal Caribbean Productions management.
  • Participate in team meetings, cast meetings/orientations, special events, etc., as required.
  • May require occasional after-hours and weekend support, due to nature of shoreside rehearsal operations, shipboard operations, and various geographic ship locations.
  • General administrative support and assistance for office operations, as needed.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Requirements and Qualifications:

  • Bachelor's degree preferred from an accredited college or university in Business Administration, Communications, Theater, or related field.
  • Experience in the entertainment industry and cruise industry shipboard and/or shoreside preferred.
  • Expertise in interpersonal communication skills, both written and verbal communication in a multicultural environment with all levels of employees and management.
  • Excellent logical and critical thinking skills, coupled with a strong ability to research and analyze, and make impactful decisions.
  • Attention to detail and organizational skills required.
  • Demonstrate a strong work ethic, receptiveness to guidance, with an ability to creatively tackle challenges under ambiguous circumstances; high level of emotional intelligence; innovative thinker with a growth mindset.

Knowledge and Skills:

  • Understanding of computer systems to include Microsoft Word, Excel, Lotus Notes, Outlook, Access, PowerPoint, Smartsheet.
  • Ability to work efficiently under pressure and able to meet deadlines.
  • Must be able to effectively handle many different projects and responsibilities at once, problem-solve and multi-task, with the ability to manage last-minute emergencies in a calm and organized manner.

Financial Responsibilities:

Responsible for keeping business on track within operating budgets and identifying the most cost-effective solutions and opportunities.

Physical Requirements:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.

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