Hotel Night Auditor

6 months ago

Van, United States Love's Travel Stops & Country Stores Full time

Req ID:  437527

Address: 3064 Interstate 20 Van, TX, 75790

Welcome to Love’s

Where People are the Heart of Our Success

Hotel Night Auditor

Night Auditors are key in ensuring a profitable and well-operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

How You Will Fit In

Greet customers as you see them, speak politely, and assist customers Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards. Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for the next guest to check-in. Operate a cash register and maintain an accurate and organized drawer. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed. Receive, input, retrieve and relay messages to guests, as needed. Perform nightly balancing of in-room video and long-distance telephone services. Perform nightly backup of the server. Perform express checkout folios. Perform room key inventory. Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff. Maintain a safe facility and use safety first practices to remain accident-free. Other duties as assigned by your manager.

Benefits That Can’t Be Beat

Medical/Dental/Vision and Life Insurance Plans Flexible Scheduling Road to Success Program for career development On-the-job training Competitive pay (paid weekly) Team Member bonus program Holiday pay 401(k) with matching contributions Parental Leave Adoption Assistance Pet Insurance  Employee Assistance Program 

Typical Skills and Demands

Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic. Regularly required to talk and hear. Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing. Occasional light lifting not over 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

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