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Technical Support Specialist
2 months ago
Join Tranzeal Incorporated as a Technical Support Engineer - Integrations and be part of a dynamic team that provides top-notch technical support to our customers.
About the Role:
We are seeking a highly skilled Technical Support Engineer - Integrations to join our team. As a Technical Support Engineer - Integrations, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve issues.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat, resolving technical issues related to our platform, cloud technologies, and troubleshooting practices.
- Collaborate with cross-functional teams, including design engineering and software engineering, to resolve technical issues and improve our platform.
- Analyze data to identify potential causes of technical issues and develop solutions to prevent future occurrences.
- Develop and maintain knowledge of our platform, cloud technologies, and troubleshooting practices to provide expert-level support to customers.
- Stay up-to-date with industry trends and emerging technologies to ensure our platform remains competitive and innovative.
Requirements:
- Strong knowledge of LDAP/Active Directory, SSO, or other authentication or user management systems.
- Understanding of email troubleshooting, including Office 365 and Exchange.
- Knowledge of web services, including SOAP and REST.
- Working knowledge of network troubleshooting, including Ping and Telnet.
- Hands-on experience with bi-directional integrations between two systems.
- Scripting languages, such as JavaScript, and relational databases, such as MySQL and Oracle.
- Experience with log file analysis and troubleshooting.
What We Offer:
At Tranzeal Incorporated, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
How to Apply:
Interested candidates can submit their resumes to [insert contact information].
