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Senior Technical Support Specialist

1 month ago


Santa Clara, California, United States CyberCSI Inc. Full time
Job Summary

CyberCSI Inc. is seeking a skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving complex technical issues, and collaborating with our technical teams to ensure seamless service delivery.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Troubleshoot and resolve complex technical issues related to computer hardware and software
  • Collaborate with technical teams to ensure seamless service delivery and resolve technical issues
  • Document and maintain accurate records of technical support interactions and resolutions
  • Stay up-to-date with the latest technical trends and advancements in the field

Requirements:

  • 2+ years of experience in technical support or a related field
  • Strong technical knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance