Team Leader

4 days ago


San Antonio, Texas, United States SpinXpress Full time
Job Summary

SpinXpress, a rapidly expanding, cutting-edge laundry concept, is seeking a seasoned Team Leader to spearhead our customer experience initiatives.

As a key member of our management team, you will be responsible for guiding our team in delivering exceptional customer service, fostering a positive work environment, and driving business growth.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to enhance customer satisfaction and loyalty.
    • Train and motivate team members to provide top-notch customer service.
    • Address customer concerns and issues in a timely and professional manner.
  • Team Management
    • Recruit, select, and train high-performing team members.
    • Coach and develop team members to achieve their full potential.
    • Manage team schedules and workload to ensure optimal customer service levels.
  • Operations
    • Oversee daily operations, including cash management and inventory control.
    • Implement processes to improve efficiency and productivity.
    • Monitor and analyze key performance indicators to drive business growth.
  • Business Development
    • Develop and implement strategies to drive business growth and expansion.
    • Collaborate with cross-functional teams to achieve business objectives.
    • Identify and capitalize on new business opportunities.
Requirements
  • Leadership Experience
    • Minimum of 2 years of leadership experience in a customer-facing role.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills.
  • Business Acumen
    • Strong business acumen and ability to analyze data to drive business decisions.
  • Adaptability and Flexibility
    • Ability to adapt to changing business needs and priorities.
What We Offer
  • Competitive Compensation
    • Competitive base pay and bonus structure.
  • Benefits
    • Reliable, yet accommodating, work schedules.
    • Relaxed work atmosphere.
  • Professional Development
    • Opportunities for professional growth and development.

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