Team Leader
4 days ago
SpinXpress, a rapidly expanding, cutting-edge laundry concept, is seeking a seasoned Team Leader to spearhead our customer experience initiatives.
As a key member of our management team, you will be responsible for guiding our team in delivering exceptional customer service, fostering a positive work environment, and driving business growth.
Key Responsibilities- Customer Experience
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Train and motivate team members to provide top-notch customer service.
- Address customer concerns and issues in a timely and professional manner.
- Team Management
- Recruit, select, and train high-performing team members.
- Coach and develop team members to achieve their full potential.
- Manage team schedules and workload to ensure optimal customer service levels.
- Operations
- Oversee daily operations, including cash management and inventory control.
- Implement processes to improve efficiency and productivity.
- Monitor and analyze key performance indicators to drive business growth.
- Business Development
- Develop and implement strategies to drive business growth and expansion.
- Collaborate with cross-functional teams to achieve business objectives.
- Identify and capitalize on new business opportunities.
- Leadership Experience
- Minimum of 2 years of leadership experience in a customer-facing role.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills.
- Business Acumen
- Strong business acumen and ability to analyze data to drive business decisions.
- Adaptability and Flexibility
- Ability to adapt to changing business needs and priorities.
- Competitive Compensation
- Competitive base pay and bonus structure.
- Benefits
- Reliable, yet accommodating, work schedules.
- Relaxed work atmosphere.
- Professional Development
- Opportunities for professional growth and development.
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