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Culinary Team Leader

2 months ago

San Antonio, Texas, United States SeaWorld Parks & Entertainment Full time

At SeaWorld, we are dedicated to the welfare of animals and the creation of unforgettable experiences for our guests. We invite you to be part of our team, where your efforts will contribute to the joy and excitement of visitors from around the globe.

Key Responsibilities:

As a leader, you will inspire and guide a team to provide exceptional guest experiences. Your role will involve:

  • Creating and managing ambassador schedules while maintaining accurate Kronos reports.
  • Preparing and monitoring daily, weekly, and monthly performance reports.
  • Addressing guest complaints and resolving issues effectively.
  • Supervising and training ambassadors to uphold service standards.
  • Planning, assigning, and directing daily operations.
  • Ordering and managing inventory of products and supplies.
  • Ensuring compliance with food quality, guest service, and sanitation standards.
  • Logging maintenance requests to uphold facility standards.
  • Documenting daily activities in a communication log.
  • Coordinating with maintenance to ensure equipment operates efficiently.
  • Maintaining repair logs and controlling labor costs.
  • Executing supervisory duties in line with organizational policies, including interviewing, hiring, and training ambassadors; planning and directing work; evaluating performance; and addressing issues.
  • Ensuring outstanding guest service by responding to needs and expectations.
  • Performing additional duties as assigned.
  • Occasionally assisting in other areas of the park as required.

Qualifications for Success:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school, or a combination of education and experience.
  • Strong written and verbal communication skills.
  • Proficient in basic math, including whole numbers, fractions, and decimals.
  • Ability to compute rates, ratios, and percentages, and to create and interpret graphs.
  • Familiarity with the Microsoft Office Suite.
  • Capability to obtain ServSafe Manager Certification upon selection.
  • Ability to pass Alcohol training and Food Handlers tests, maintaining a valid Food Handlers card.
  • Physical ability to lift 55 pounds and stand for extended periods.
  • Ability to use hands and fingers for various tasks, and to reach, stoop, crawl, or kneel as needed.
  • Capacity to manage multiple tasks in a fast-paced environment.
  • Willingness to work in various weather conditions.
  • Ability to engage positively with guests and coworkers from diverse backgrounds.

Benefits of the Position:

  • Complimentary park admission.
  • Discounts on park admission tickets and passes for family and friends.
  • Discounts on food, merchandise, and more within the park.
  • Scholarship opportunities for personal development.
  • Exclusive employee events and giveaways.

Equal Employment Opportunity:

SeaWorld Parks & Entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or veteran status.