Client Relationship Manager

3 weeks ago


Kansas City, Missouri, United States Broadridge Financial Solutions , Inc. Full time
Job Description

Broadridge Financial Solutions, Inc. is seeking a highly skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Maintain exceptional client relationships and lead the investigation and resolution of any service/delivery and/or billing issues.
  • Responsible for all planning surrounding daily, month-end and annual production runs, including ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to the client.
  • Handle higher-level client issues, conversations, and partner concerns.
  • Plan and execute strategic business reviews with strategic conversations, emphasizing contract acumen.
  • Work with clients and internal resources to implement client changes.
  • Ability to have client discussions at peer level and senior level.
  • Ability to assemble and present client savings, improvements, and solution opportunities.
  • The ability to engage and manage an expanded client workload.
  • Identify and participate in meetings to implement process improvements.
  • Participate in cross-functional groups that are implementing business initiatives.
  • Display a positive attitude and encourage others for greater performance.

Requirements:

  • Bachelor's degree or equivalent experience preferred.
  • At least three years of Client Service experience.
  • Strong verbal and visual presentation skills.
  • Ability to communicate clearly and effectively among large audiences.
  • Ability to remain organized and document client service requirements for multiple clients simultaneously.

Benefits:

Broadridge Financial Solutions, Inc. offers a comprehensive benefits package, including bonus eligibility and a range of health, wellness, and financial benefits. We are committed to creating an engaging workplace for our associates and providing opportunities for growth and development.

About Broadridge:

Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. We are committed to making a difference and enabling better financial lives by providing the critical infrastructure that powers investing, corporate governance, and communications.

Our Culture:

Our unique culture is guided by the Service-Profit Chain, the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We are a certified Great Place to Work and part of the S&P 500 Index, employing over 14,000 associates in 21 countries.



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