Client Relationship Expert with Digital Focus

3 weeks ago


Kansas City, Missouri, United States U.S. Bank Full time

At U.S. Bank, we're dedicated to empowering our customers and communities to thrive. Our mission is to provide exceptional financial guidance and support, leveraging our expertise and resources to help individuals and businesses achieve their goals. With a strong focus on digital innovation, we're committed to delivering seamless and personalized experiences that meet the evolving needs of our clients.

  • We're seeking a seasoned Client Relationship Consultant to join our team, driving business growth and customer satisfaction through strategic relationship building, effective communication, and a deep understanding of consumer and business banking products and services.
Key Responsibilities:
  • BUILD STRONG CLIENT RELATIONSHIPS: Foster trust and loyalty with customers, delivering tailored solutions and exceptional service through multi-channel engagement, including in-person, virtual, and digital interactions.
  • STAY UP-TO-DATE ON PRODUCTS AND SERVICES: Maintain a comprehensive knowledge of U.S. Bank's offerings, including deposit and loan products, digital banking solutions, and other relevant services.
  • DEVELOP SOLUTIONS-BASED APPROACHES: Collaborate with clients to understand their unique financial needs, goals, and preferences, providing expert recommendations and guidance to help them achieve success.
  • WORK COLLABORATIVELY: Develop and maintain strong relationships with branch team members, partners, and other stakeholders to ensure seamless communication and a consistent client experience.
Requirements:
  • MINIMUM 3-4 YEARS OF JOB-RELATED EXPERIENCE: Proven track record in retail banking, customer relationship management, or a related field.
  • EXCELLENT COMMUNICATION SKILLS: Ability to engage and communicate effectively with clients, colleagues, and other stakeholders.
  • DIGITAL APTITUDE: Familiarity with digital banking platforms, products, and services, as well as experience with demonstrating and educating clients on these offerings.
  • KNOWLEDGE OF CONSUMER AND BUSINESS BANKING PRODUCTS: Ability to understand and explain complex financial concepts, products, and services to clients.
Benefits:
  • COMPETITIVE SALARY RANGE: $20.00 - $24.01 per hour, based on location and experience.
  • BENEFITS PACKAGE: Comprehensive benefits, including healthcare, retirement savings, paid time off, and more.
  • OPPORTUNITIES FOR GROWTH AND DEVELOPMENT: Regular training, mentorship, and opportunities for advancement within the organization.

U.S. Bank is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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