Customer Service Representative
3 days ago
**Job Title:** Banking Operations Specialist
**Job Summary:**
We are seeking a highly skilled Banking Operations Specialist to join our team at Rocky Mountain Law Enforcement Federal Credit Union. As a key member of our team, you will be responsible for processing a variety of financial transactions, managing cash drawers, and providing exceptional customer service to our members.
Key Responsibilities:
- Process Financial Transactions: Process a variety of financial transactions in person, over the phone, and through electronic delivery channels.
- Manage Cash Drawers: Manage and balance cash drawers and prepare daily paperwork according to procedures.
- Provide Customer Service: Provide quality member service, answer questions, and provide information to members.
- Cross-Sell Products: Cross-sell products and services to deepen relationships with members.
- Perform Account Functions: Perform a variety of account functions, including answering questions and providing information regarding our products and services.
Requirements:
- Excellent Communication Skills: Possess excellent verbal communication and above-average listening skills.
- Technical Skills: Possess the ability to type accurately and operate a computer terminal.
- Knowledge of Banking Operations: Have general knowledge of banking operations and procedures.
- Problem-Solving Skills: Be proactive in solving problems and taking the initiative to go above and beyond in all situations.
- Physical Demands: Ability to sit or stand for hours at a time while working on a computer, helping members with transactions, and/or providing customer service on the phone.
Performance Standards:
- Professional Attitude and Appearance: Maintain a professional attitude and appearance at all times.
- Trust, Diplomacy, Privacy, and Confidentiality: Demonstrate a significant level of trust, diplomacy, privacy, and confidentiality in all interactions with members and colleagues.
- Adherence to Credit Union Policies: Adhere to all Credit Union policies and procedures, including compliance with directives and expectations in the RMLEFCU Employee Handbook.
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