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Customer Service Representative

2 months ago

Aurora, Colorado, United States Domino's Franchise Full time

Job Summary

Domino's Franchise is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

  • Customer Interaction: Deal directly with customers via phone, email, or in-person, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Product Knowledge: Develop and maintain a thorough knowledge of our menu, including ingredients, preparation methods, and nutritional information.
  • Order Processing: Accurately process customer orders, handle payments, and provide change as needed.
  • Team Collaboration: Work closely with colleagues to ensure seamless communication and efficient service delivery.
  • Store Maintenance: Assist with maintaining a clean and organized store environment, including sweeping, cleaning, and restocking supplies.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to resolve customer complaints and issues in a professional and courteous manner.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
  • Adaptability: Flexibility to adapt to changing situations and priorities, with a focus on delivering exceptional customer service.

What We're Looking For:

  • Customer Focus: A passion for delivering exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
  • Adaptability: Flexibility to adapt to changing situations and priorities, with a focus on delivering exceptional customer service.