Teller Operations Coordinator

4 days ago

Ponte Vedra Beach, Florida, United States First Horizon National Corporation Full time
About the Role

We are seeking a highly skilled and experienced Teller Operations Coordinator to lead our banking center team. As a key member of our team, you will be responsible for providing exceptional customer service, monitoring and training team members, and working with clients to identify sales opportunities.

Key Responsibilities
  • Customer Service Leadership: Lead the customer service satisfaction of the banking center, resolving customer issues in a manner consistent with our goals.
  • Technical Performance: Lead the technical performance of the financial center, maintaining control over key risk areas, including teller performance, operational losses, and audit control procedures.
  • Cash Handling and Security: Handle cash drawers, ensuring proper control of cash, and follow all audit and security policies and procedures.
  • Vault Management: Handle single control vaults, ensuring proper control of vault cash, and follow all audit and security policies and procedures.
  • Work Flow and Scheduling: Maintain work flow and handle scheduling of tellers.
  • Employee Performance: Evaluate employee performance and provide counseling when needed.
  • Training and Development: Determine and satisfy training needs, and establish performance plans.
  • Sales and Cross-Selling: Cross-sell and make referrals to generate new business and additional services.
  • Communication and Meetings: Conduct teller meetings to develop a communication line, explain new policies, and ensure continuous development of staff.
  • Product Knowledge and Customer Service: Explain product benefits, changes, restrictions, requirements, and other relevant product information to customers and tellers.
  • Efficiency and Control: Ensure proper control and maximum efficiency in the teller line.
  • Audit and Security: Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Cash Inventory and Control: Control the inventory of cash, traveler's checks, official checks, and personal money orders through dual control.
  • ATM Processing: Monitor the daily balancing and processing of ATM, including the processing of all entries, servicing, and required audits.
  • Deposit Verification: Responsible for the verification of deposits in the night and lobby depository.
  • Fraud Detection: Alert tellers about any suspected fraud, kiting, theft, or other illegal activity.
  • Securing Records and Equipment: Secure all applicable cash records and other transaction records, supplies, and computer equipment at the end of the work day.
  • Cash Limits and Branch Cash: Responsible for monitoring, controlling teller cash limits and branch cash.
  • Cash Balancing: Accountable for ensuring that the total cash in the branch is balanced daily.
  • Dual Control Vault Responsibilities: Coordinate and assist with the dual control vault responsibilities.
  • Transaction Overriding: Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
Qualifications
  • Education: High school diploma or equivalent, bachelor's degree preferred.
  • Experience: 2-5 years of related experience or equivalent combination of education and experience.
  • Skills: Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior Experience: Prior teller experience preferred.
About Us

First Horizon National Corporation is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States.

Benefits
  • Medical and Wellness: Medical with wellness incentives, dental, and vision.
  • Health Savings Account: HSA with company match.
  • Maternity and Parental Leave: Maternity and parental leave.
  • Tuition Reimbursement: Tuition reimbursement.
  • Mentor Program: Mentor program.
  • 401(k) Plan: 401(k) with 6% match.
  • More: More benefits available.
Corporate Diversity Commitment

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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