Client Service Associate for Brokerage Operations
2 weeks ago
POSITION SUMMARY
The Brokerage Registered Client Service Associate plays a vital role in supporting Financial Advisors and enhancing client relationships. This position involves a variety of responsibilities aimed at ensuring seamless service delivery and operational efficiency.
KEY RESPONSIBILITIES
1. Collaborate with Financial Advisors to assist clients by preparing financial strategies, conducting investment analysis, and executing trades.
2. Manage order placements as directed by Financial Advisors and clients, providing information on market trends, quotes, and trading functionalities.
3. Oversee corporate actions requiring licensing, including tender offers and optional dividends.
4. Organize client meetings, maintain records in SalesForce, and coordinate marketing initiatives while performing essential administrative tasks.
5. Optimize the Financial Advisor's schedule to enhance productivity by reducing travel time and anticipating meeting durations.
6. Identify and pursue sales opportunities by reaching out to potential clients based on internal referrals.
7. Provide operational support to Financial Advisors, including systems navigation and document management.
8. Ensure accurate submission of new business documentation, including client forms and signatures.
9. Implement risk mitigation strategies through proper client authentication procedures.
10. Maintain a professional atmosphere and foster positive client interactions.
11. Execute operational requests as directed by Financial Advisors or clients, including fund distributions and account updates.
12. Collaborate with Financial Advisors to review critical reports related to client accounts.
13. Assist with branch operational needs as required.
QUALIFICATIONS
Required:
1. Bachelor’s degree or equivalent experience.
2. Experience in the financial services sector or as a sales assistant.
3. Understanding of securities markets and brokerage services.
4. Familiarity with annuity products.
5. Possession of FINRA SIE, Series 7, and Series 66 licenses (candidates may be considered if they hold one license and can obtain the others during employment).
6. Strong communication skills, particularly over the phone, with the ability to engage clients of varying experience levels.
7. Excellent time management capabilities.
8. Proficient in basic computer applications, including Microsoft Office.
Preferred:
1. Three years of experience in the financial services industry.
2. Background in sales or banking.
3. Degree in business, finance, or a related field.
4. Experience in a call center or brokerage environment, particularly with outbound sales.
BENEFITS
Eligible employees of Truist Financial Corporation enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401k plan. Employees receive a minimum of 10 vacation days and 10 sick days annually, along with paid holidays.
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