Member Service Representative

7 days ago


Bowling Green, Kentucky, United States Service One Credit Union Full time
{"title": "Member Service Specialist", "description": "Job Summary

At Service One Credit Union, we are seeking a highly skilled and customer-focused Member Service Specialist to join our team. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide timely, courteous, and professional service to members, responding to their inquiries and resolving issues in a prompt and efficient manner.
  • Maintain an in-depth knowledge of all Credit Union products, services, and programs, and effectively communicate this information to members.
  • Process transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and attention to detail.
  • Handle complex account servicing issues, maintenance, and troubleshooting, including fraud detection and prevention.
  • Answer incoming phone calls and respond to in-depth member inquiries and requests, providing solutions and alternatives when necessary.
  • Perform opening and closing procedures for the main vault and branch, ensuring security and compliance with Credit Union policies and procedures.
  • Assist with the training and development of new team members, promoting a culture of excellence and teamwork.
Requirements
  • High school diploma or equivalent required; minimum two years of similar or related experience, including customer service and/or cash handling experience.
  • Minimum one year of previous Teller experience preferred.
  • Strong verbal and written communication skills, with the ability to work effectively in a team environment.
  • Intermediate computer skills, with the ability to work in Window-based systems/Microsoft applications.
  • Ability to work various schedules, including Saturdays, and travel to other branches as needed.
What We Offer

At Service One Credit Union, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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