Member Service Representative

21 hours ago


Bowling Green, Kentucky, United States Abound Credit Union Full time

About the Role:

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Abound Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting credit union products and services, and ensuring that our members' financial needs are met.

Key Responsibilities:

  • Provide personalized service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Promote and cross-sell credit union products and services to members, identifying opportunities to increase sales and revenue.
  • Process loan applications, disburse approved loans, and ensure that all necessary documents are complete and accurate.
  • Assist members with techniques of individual personal financial management, such as maintaining share draft registers and balancing accounts.
  • Perform other duties as required or assigned, including researching and resolving member inquiries, and assisting with the settlement of affairs of deceased members.

Requirements:

  • High school diploma or equivalent required.
  • Ability to promote credit union products and services to members.
  • Record of achievement in cross-selling credit union products and services.
  • Comprehensive knowledge of credit union products and services.
  • Familiarity with credit union philosophy, work procedures, and financial institution operations.
  • Self-motivation and enthusiasm toward interacting with and serving members.
  • Ability to maintain a professional demeanor in all circumstances and to communicate effectively orally and in writing.
  • Ability to operate a personal computer with a high level of proficiency in software applications such as word processing, spreadsheets, internet, and email.

Preferred Qualifications:

  • Specialized financial courses beyond high school or equivalent work experience in a financial institution.
  • Familiarity with procedures and processing of credit union loan products.
  • Familiarity with one or more of the following software applications: PC Carbook, NADA, VISA IRMA, and Application Extender.
  • Experience in providing face-to-face member/customer service across a broad spectrum of activity or in researching responses to member/customer inquiries.

About Abound Credit Union:

Abound Credit Union is a not-for-profit financial cooperative dedicated to serving the financial needs of our members. We are committed to providing exceptional service, promoting financial wellness, and building strong relationships with our members and the communities we serve.



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