Client Support Associate
2 weeks ago
NorthStar Memorial Group is in search of a Staff Associate to join our dedicated team at Page/Theus Funeral Home.
Our administrative personnel play a vital role in facilitating smooth operations throughout each phase of the sensitive client family journey, from the initial consultation with families to the completion of final arrangements.
We act as the foundation of our client family support system, ensuring that all elements are cohesively managed. Our team members are adept at resolving issues and providing comfort—committed to delivering care in every interaction.
Key Responsibilities:
- Collaborate with funeral directors during on-site events, including services and arrangement meetings.
- Establish and nurture strong relationships with families.
- Maintain dignity and respect for the deceased at all times.
- Prepare the memorial area for families prior to services.
- Ensure that flowers and personal mementos are returned to families following services.
- Address customer inquiries with professionalism, whether in person or via phone.
Qualifications:
- Preferred: 1 year of experience in customer service.
- Experience in managing challenging situations.
- Preferred: Experience in the funeral profession.
We are an equal-opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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