Funeral Service Associate
1 week ago
Position Overview: NorthStar Memorial Group is looking for a dedicated Staff Associate to join our team at Page/Theus Funeral Home.
Role Summary: Our administrative personnel play a vital role in ensuring smooth operations throughout each phase of the sensitive client family journey, from the initial engagement with families to the completion of final arrangements.
We serve as the foundation of our client family support system, acting as the cohesive element that binds all aspects together. Our team members are adept problem solvers and providers of peace of mind, committed to delivering compassionate care in every interaction.
Key Responsibilities:
- Collaborate with funeral directors for events conducted on-site, including services and arrangement meetings.
- Establish and nurture strong relationships with families.
- Always maintain dignity and respect for the deceased.
- Prepare the memorial area for families prior to the commencement of services.
- Ensure that flowers and other memorabilia are returned to families following services.
- Respond to customer inquiries professionally, whether by phone or in person.
Qualifications:
- Preferred: 1 year of experience in customer service.
- Experience in managing challenging situations.
- Preferred: Experience in the funeral profession.
We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
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Client Support Associate
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Leesburg, Florida, United States NorthStar Memorial Group Full timeNorthStar Memorial Group is in search of a Staff Associate to join our dedicated team at Page/Theus Funeral Home. Our administrative personnel play a vital role in facilitating smooth operations throughout each phase of the sensitive client family journey, from the initial consultation with families to the completion of final arrangements. We act as the...
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