Funeral Service Coordinator
4 weeks ago
Job Summary: We are seeking a compassionate and organized individual to provide exceptional support to grieving families during visitations at Cedar Memorial. The Funeral Service Coordinator will be responsible for ensuring a warm and welcoming environment, providing direction as needed, and assisting the funeral director in setting up the visitation room.
Duties and Responsibilities:
- Follows instructions from the Funeral Director on the best way to serve a family at a visitation.
- Assists the funeral director in setting up the visitation room and ensuring coffee and water are available for the family.
- Receives and arranges flowers in a neat and orderly fashion with family flowers closest to caskets.
- Makes sure cards are viewable for families to see.
- Takes photos of floral tributes/memorial gifts and the card attached to them in the manner outlined in the Floral Tributes Book instruction document.
- Stands while warmly greeting visitors, handing out service folders, and directing them to the visitation room.
- Thanks to guests for visiting Cedar Memorial and supporting the grieving family.
- Restocks the area in the family lounge as needed and at the end of the evening.
- Complete the flower/gift log directing where they should be delivered.
- Straightens visitation room and family lounge, disposing of garbage.
- Place tribute cards and memorial donations into the family bag and place the bag in the secure location indicated by the funeral director.
- If last to leave the building, follow security guidelines by locking the facility and setting an alarm.
- Attends Hospitality meetings when scheduled.
- Follows safety policies and procedures.
- Fills in for Family Center Host/Host for receptions if needed.
Requirements:
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Organized with attention to detail.
- Ability to work collaboratively as a member of a team.
- Knowledge of Microsoft Office Suite.
Education and Experience:
- High School diploma or equivalent required.
- Previous experience working in customer service or hospitality is required.
Physical Requirements:
- Prolonged periods of standing.
- Must be able to lift up to 35 pounds at times and 5 pounds of force frequently.
- Stooping.
- Reaching.
- Walking.
- Keyboarding.
- Hearing.
- Standing.
- Talking.
- Repetitive Motions.
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