Patient Services Coordinator

4 weeks ago


Cedar Rapids, Iowa, United States Area Substance Abuse Council Full time
Transform Lives as a Patient Services Representative

At Area Substance Abuse Council (ASAC), we're dedicated to providing life-changing services to our patients. As a Patient Services Representative, you'll play a vital role in our office, serving as the first point of contact for patients seeking our support. Your exceptional customer service skills and warm demeanor will create a welcoming environment for those in need.

Key Responsibilities:
  • Accurately update patient demographic information and collect financial and insurance details during the patient check-in process.
  • Provide top-notch customer service by greeting patients and notifying staff of their arrival, ensuring a seamless experience.
  • Manage office opening and closing duties, maintaining a tidy waiting area, reception, and staff spaces.
  • Direct incoming calls to the right departments or staff members and facilitate accurate and timely information exchange with the clinical department.
  • Verify insurance eligibility, benefits, and program eligibility to ensure accurate remittance and inform patients of their financial responsibilities.
  • Collect patient payments in a professional and courteous manner.
  • Manage patient correspondence via phone, fax, mail, and email, ensuring seamless communication.
  • Reconcile cash drawer to ensure accuracy and complete deposits according to agency guidelines.
  • Assist the Revenue Cycle Manager in generating claims and support the Data Coordinator in conducting data checking procedures.
Requirements:

To succeed in this role, you'll need a high school diploma/GED and strong computer skills, including proficiency in Microsoft Office programs. Effective communication and previous experience with a multi-line phone system are also essential. Additionally, you must be able to successfully complete an extensive background check process.

Compensation and Benefits:

As a Patient Services Representative, you'll start with a competitive hourly rate of $15.70 and be eligible for a comprehensive benefits package, including Health, Dental, and Vision coverage, FSA, company-paid Life/AD&D/Short and Long-Term Disability insurance, Voluntary Life Insurance, and more. We prioritize your overall well-being with an Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match, and a generous Vacation, Personal Time, and Sick Leave Plan.



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