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Client Support Specialist

2 months ago

Newark, New Jersey, United States Digital Space Group Limited Full time

Position Title: Customer Service Advisor

Salary: Competitive based on experience

Role Overview: As a key member of our Customer Services team, you will provide comprehensive support to our clientele. Your role will involve collaborating with team members to share insights and expertise.

Key Responsibilities:

  • Manage daily operations within the customer service environment, including processing quotes, new orders, cancellations, billing, and general inquiries.
  • Identify opportunities for service enhancement, customer retention, and sales.
  • Take ownership of customer interactions, ensuring each query is resolved effectively while delivering exceptional service.

Customer Interaction:

  • Handle a high volume of customer communications through various channels such as phone, email, and live chat.
  • Collaborate with different departments to provide solutions and address customer concerns.
  • Establish rapport with customers through active listening to understand their needs and provide tailored responses.

Service Excellence:

  • Ensure all customer interactions meet a consistent high standard of service.
  • Demonstrate strong commercial awareness and a personalized approach to each customer.
  • Effectively manage complaints, resolving issues when possible and escalating when necessary to foster customer loyalty.

Team Collaboration:

  • Work professionally within a large team dedicated to delivering outstanding customer experiences.
  • Exhibit initiative and resilience during peak periods or unexpected challenges.
  • Utilize problem-solving skills to identify and address recurring issues.

Performance Accountability:

  • Commit to achieving departmental and individual performance targets.
  • Adhere to all company policies and procedures.

We look forward to welcoming talented individuals to our team.