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Production Support Specialist

1 month ago

Newark, New Jersey, United States Pyramid Consulting, Inc Full time

We are seeking a talented Production Support Specialist to join our team at Pyramid Consulting, Inc. This is a 12+ Months Contract opportunity with long-term potential and is located in a hybrid work environment.

Key Responsibilities:

  • Provide timely support for production application issues, including incident management and coordination with problem management.
  • Identify and implement process improvements, including runbooks, monitoring, and alerting.
  • Work with partner teams to address process gaps, technology gaps, or stability concerns.

Key Requirements and Technology Experience:

  • Skills-Application support, AppDynamics, and/or Dynatrace, Unix/Windows, Remedy, Jira.
  • 1+ Years of hands-on experience in Application support.
  • Client, AppDynamics, and/or Dynatrace.
  • Server - Unix and Windows (API interaction).
  • Previous experience with Remedy and Jira.
  • Able to work in a complex environment with little management oversight.
  • Ability to troubleshoot network-related issues using Netscout or other related tools.
  • Experience supporting .NET applications, Java, WebSphere, noSQL databases.
  • ITIL Certification.

Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.