IT Support Specialist
3 days ago
Pomeroy Technologies seeks a skilled IT Support Specialist - Field Services to join our team. As a key member of our field services team, you will be responsible for providing exceptional customer service, troubleshooting and repairing IT hardware, and managing service zones to ensure service calls are completed within the Service Level Agreement.
Responsibilities- Field Services: Troubleshoot and repair failed IT hardware in retail store and/or office settings, ensuring timely completion of service calls and adherence to company policy.
- Service Zone Management: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement, following company policy related to inventory management, service call management, safety initiatives, and others.
- Inventory Management: Maintain spare and parts inventory in van for multiple customer environments, record accurate usage of service parts as dictated by the service management system, and maintain constant adherence to inventory control practices and standards.
- Safety and Compliance: Focus on safety at all times, including maintaining a safe driving record, and ensure compliance with company and manufacturer recommended maintenance schedules.
- Technical Skills: Proficiency in IT hardware troubleshooting and repair, experience with service management systems, and knowledge of inventory control practices.
- Soft Skills: Excellent customer service skills, ability to work independently, and strong communication skills.
- Competitive Salary: $65,000 - $80,000 per year, based on experience.
- Benefits Package: Includes health, dental, and vision insurance, 401(k) matching, and paid time off.
Pomeroy Technologies is a leading provider of IT services, and we offer a dynamic and supportive work environment. As an IT Support Specialist - Field Services, you will have the opportunity to work with a variety of clients, develop your technical skills, and advance your career in the field of IT.
We estimate the salary for this position to be around $72,500 per year, based on the location and requirements of the job. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
Estimated Salary: $72,500 per year
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