IT Support Specialist

3 days ago


Harrisburg, Pennsylvania, United States Pomeroy Technologies Full time
Job Description

Pomeroy Technologies seeks a skilled IT Support Specialist - Field Services to join our team. As a key member of our field services team, you will be responsible for providing exceptional customer service, troubleshooting and repairing IT hardware, and managing service zones to ensure service calls are completed within the Service Level Agreement.

Responsibilities
  • Field Services: Troubleshoot and repair failed IT hardware in retail store and/or office settings, ensuring timely completion of service calls and adherence to company policy.
  • Service Zone Management: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement, following company policy related to inventory management, service call management, safety initiatives, and others.
  • Inventory Management: Maintain spare and parts inventory in van for multiple customer environments, record accurate usage of service parts as dictated by the service management system, and maintain constant adherence to inventory control practices and standards.
  • Safety and Compliance: Focus on safety at all times, including maintaining a safe driving record, and ensure compliance with company and manufacturer recommended maintenance schedules.
Requirements
  • Technical Skills: Proficiency in IT hardware troubleshooting and repair, experience with service management systems, and knowledge of inventory control practices.
  • Soft Skills: Excellent customer service skills, ability to work independently, and strong communication skills.
Benefits
  • Competitive Salary: $65,000 - $80,000 per year, based on experience.
  • Benefits Package: Includes health, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join Pomeroy Technologies?

Pomeroy Technologies is a leading provider of IT services, and we offer a dynamic and supportive work environment. As an IT Support Specialist - Field Services, you will have the opportunity to work with a variety of clients, develop your technical skills, and advance your career in the field of IT.

We estimate the salary for this position to be around $72,500 per year, based on the location and requirements of the job. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

Estimated Salary: $72,500 per year



  • Harrisburg, Pennsylvania, United States IMCS Group Full time

    Job Title: Technical Support SpecialistIMCS Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide first-line technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours.Key...


  • Harrisburg, Pennsylvania, United States Hospice of Central Pennsylvania Full time

    Job Summary:As an IT Support Specialist at Hospice of Central Pennsylvania, you will play a vital role in ensuring the smooth operation of our computer systems. Your primary responsibility will be to provide top-notch support to our organization's users, addressing their technical issues and concerns in a timely and professional manner.Key Responsibilities:...


  • Harrisburg, Pennsylvania, United States Youth Advocate Programs Full time

    Administrative Support Position Overview The Data Entry Specialist role at Youth Advocate Programs, Inc. is a vital part of our compliance department. As a key member of our team, you will be responsible for performing a wide range of administrative support activities for our Chief Compliance Officer, Credentialing/Record Specialist, Compliance Coordinator,...


  • Harrisburg, Pennsylvania, United States NavitsPartners Full time

    Job Title:Network Support SpecialistLocation:On-SiteDuration:7 MonthsSchedule:3 overnight shifts (Mon, Tues, Thurs)Job Description:We are seeking a skilled Network Support Specialist to provide first-line technical support for our network operations. The ideal candidate will monitor network performance, troubleshoot issues, and collaborate with IT staff to...


  • Harrisburg, Pennsylvania, United States ATC Full time

    Job Title: Client Support SpecialistATC is seeking a highly skilled Client Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our senior relationship managers, ensuring seamless communication and coordination with municipalities and members.Key Responsibilities:Assist in maintaining accurate client...


  • Harrisburg, Pennsylvania, United States cyberThink Full time

    Job Title: Client Support SpecialistAt cyberThink, we are seeking a highly skilled Client Support Specialist to join our team. This role will play a critical part in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.Key Responsibilities:Communication and...


  • Harrisburg, Pennsylvania, United States cyberThink Full time

    Job Title: Client Support SpecialistAt cyberThink, we are seeking a highly skilled Client Support Specialist to join our team. This role will play a critical part in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.Key Responsibilities:Communication:...


  • Harrisburg, Pennsylvania, United States Concentra Full time

    Job SummaryConcentra is seeking a Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our patients.The ideal candidate will have a strong background in medical procedures and terminology, as well as excellent communication and interpersonal skills. You will be responsible...


  • Harrisburg, Pennsylvania, United States Concentra Career Choice Full time

    Overview:At Concentra Career Choice, we are seeking a skilled Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients.The Medical Support Specialist is responsible for performing routine medical and testing procedures under direct supervision of the...


  • Harrisburg, Pennsylvania, United States cyberThink Full time

    Job Title: Client Support SpecialistJob Summary:We are seeking a highly skilled Client Support Specialist to join our team at cyberThink. The successful candidate will be responsible for assisting in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.Key...


  • Harrisburg, Pennsylvania, United States SESI Schools Full time

    About SESI SchoolsSESI Schools is a premier provider of education services for K-12 students who require additional educational and behavioral supports to overcome challenges that impede success in a traditional school setting.We partner with school districts to run classrooms, on-site, within district boundaries and standalone schools that meet the...


  • Harrisburg, Pennsylvania, United States VGroup Inc Full time

    Job Title: Desktop Support SpecialistJob Description:Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at VGroup Inc. As a Desktop Support Specialist, you will be responsible for providing technical support for workstations, laptops, and other devices in a large enterprise environment. Responsibilities:Monitor incident queues...


  • Harrisburg, Pennsylvania, United States Wildeman and Obrock, CPA's PC Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Wildeman and Obrock, CPA's PC. As an Administrative Support Specialist, you will be responsible for managing client files, filing, and ongoing client database management in multiple software programs. You will also be responsible for greeting clients,...


  • Harrisburg, Pennsylvania, United States K2 Insurance Services, LLC Full time

    Job DescriptionK2 Insurance Services, LLC is seeking a skilled IT Systems Support Specialist to join its IT team. This position is available in Harrisburg, PA, with some flexibility to work remotely.The ideal candidate will have a strong background in computer systems, hardware, and software, with excellent communication and problem-solving skills. They will...


  • Harrisburg, Pennsylvania, United States Software Technology Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Software Technology Inc. as a Workstation Support Technician. This role will be responsible for providing technical support for workstations, laptops, Macs, and device peripherals.Key ResponsibilitiesMonitor incident queues for technical issues and provide timely support to...


  • Harrisburg, Pennsylvania, United States New Story LLC Full time

    Job DescriptionOverviewNew Story LLC is seeking a highly motivated and compassionate Behavioral Support Specialist to join our team of dedicated professionals. As a key member of our special education team, you will play a vital role in creating a supportive and inclusive learning environment for our students.ResponsibilitiesSupportive Learning Environment:...


  • Harrisburg, Pennsylvania, United States Georgia IT Inc Full time

    Job Title: Technical Architecture SpecialistJob Summary:This position serves as a Technical Specialist Adobe Developer supporting the IT department with the development of innovative solutions.Key Responsibilities:Support the development of Adobe-based applicationsCollaborate with the IT team to design and implement technical solutionsProvide expertise in...


  • Harrisburg, Pennsylvania, United States Technovision Inc Full time

    Job Description:The Helpdesk Support Specialist will provide technical assistance to citizens accessing their immunization records through the PIERS Public Portal. This role will also involve providing support to end-users of PIERS, responding to inquiries via phone and email, and monitoring and escalating system issues to the supervisor and PIERS team.Key...


  • Harrisburg, Pennsylvania, United States Signature Staffing Full time

    Job OverviewSignature Staffing is seeking a skilled Technical Support Specialist to join our team in Chester, PA. As a key member of our support team, you will provide top-notch technical assistance and support to our clients, ensuring their hardware and software needs are met.Key ResponsibilitiesProvide technical support and assistance to clients via phone...


  • Harrisburg, Pennsylvania, United States Abel Personnel Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily office needs, and maintaining a professional and welcoming atmosphere.Key Responsibilities:Manage phone calls, take...