Bell Host Coordinator

4 weeks ago

New York, New York, United States Marriott Full time

The Marriott Hotels brand is synonymous with hospitality worldwide, and as a Bell Host Coordinator, you will be part of a community that strives to elevate the art of hospitality. This role is an excellent opportunity to work in a luxury environment with a focus on holistic well-being, where you will be part of a team that prioritizes the comfort and satisfaction of our guests.

**Job Summary**

As a Bell Host Coordinator, your primary responsibility will be to provide exceptional service to our guests, ensuring that they have a memorable and enjoyable experience at our hotel. This will involve greeting and escorting guests to their rooms, opening doors, and assisting guests/visitors entering and leaving the property. You will also be responsible for informing guests of hotel amenities, services, and hours of operation, as well as local areas of interest and activities.

**Key Responsibilities**

* Greet and escort guests to rooms, opening doors and assisting guests/visitors entering and leaving the property * Inform guests of hotel amenities, services, and hours of operation, as well as local areas of interest and activities * Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services) * Transport guest luggage to and from guest rooms and/or designated bell area * Assist with luggage storage and retrieval * Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage * Supply guests with directions * Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed * Communicate parking procedures to guests/visitors * Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager * Maintain awareness of undesirable persons on property premises * Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information * Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation * Speak with others using clear and professional language, and answer telephones using appropriate etiquette * Develop and maintain positive working relationships with others * Comply with quality assurance expectations and standards * Read and visually verify information in a variety of formats (e.g., small print) * Move at a speed required to respond to work situations (e.g., run, walk, jog) * Stand, sit, or walk for an extended period of time or for an entire work shift * Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance * Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps * Reach overhead and below the knees, including bending, twisting, pulling, and stooping * Perform other reasonable job duties as requested by Supervisors.

**Requirements**

Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. Salary: $35.54 - $41.81/hour. Benefits: Health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

**About Marriott Hotels**

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**About JW Marriott**

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**Marriott International**

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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