Hotel Lobby Host
2 weeks ago
Arlo Hotels is seeking a dynamic and customer-focused Lobby Host to create a warm and inviting atmosphere for our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and memorable experience for our guests, from check-in to check-out.
Key Responsibilities:
- Welcome and assist guests with a smile, providing exceptional customer service and creating memorable experiences.
- Manage guest interactions with professionalism and poise, responding to complaints and concerns in a prompt and courteous manner.
- Coordinate with the Front Desk team to ensure seamless check-in and check-out processes, including handling guest accounts, reservations, and payments.
- Provide luggage assistance, including escorting guests to their rooms, handling luggage, and retrieving luggage for departing guests.
- Assist with valet parking, summoning cabs, and providing general assistance to guests.
Requirements:
- Minimum of 1 year of experience in hospitality, retail, or services-related industries.
- Ability to stand for periods of time (up to 6 hours).
- Efficient in computer and typing skills.
- Ability to lift 50lbs.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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