Client Support Specialist

2 weeks ago


Machesney Park, Illinois, United States Experity Defunct Full time
About Experity

Experity is a leading software and services company revolutionizing on-demand healthcare in the U.S. We provide innovative solutions that simplify operations for urgent care clinics, empowering them to deliver exceptional patient experiences.

Job Summary

We are seeking a highly skilled Client Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless client experiences.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Investigate and resolve technical issues, escalating complex problems to senior support specialists as needed
  • Collaborate with internal teams to ensure timely resolution of client issues
  • Develop and maintain strong relationships with clients, understanding their needs and preferences
  • Stay up-to-date with product knowledge and features to provide accurate and informative support
Requirements:
  • 2+ years of customer service experience in a technical or healthcare-related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Windows-based applications and MS Office software
What We Offer:
  • Competitive hourly rate ($17-19/hour)
  • Opportunities for professional growth and development
  • Flexible work arrangements, including remote work options
  • A comprehensive benefits package, including medical, dental, and vision coverage
Why Join Experity?

At Experity, we value our team members and strive to create a positive and supportive work environment. We offer opportunities for growth, development, and recognition, as well as a comprehensive benefits package. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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