Client Support Specialist
2 weeks ago
Experity is a leading software and services company revolutionizing on-demand healthcare in the U.S. We provide innovative solutions that simplify operations for urgent care clinics, empowering them to deliver exceptional patient experiences.
Job SummaryWe are seeking a highly skilled Client Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless client experiences.
Key Responsibilities:- Provide timely and effective support to clients via phone, email, and other communication channels
- Investigate and resolve technical issues, escalating complex problems to senior support specialists as needed
- Collaborate with internal teams to ensure timely resolution of client issues
- Develop and maintain strong relationships with clients, understanding their needs and preferences
- Stay up-to-date with product knowledge and features to provide accurate and informative support
- 2+ years of customer service experience in a technical or healthcare-related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Windows-based applications and MS Office software
- Competitive hourly rate ($17-19/hour)
- Opportunities for professional growth and development
- Flexible work arrangements, including remote work options
- A comprehensive benefits package, including medical, dental, and vision coverage
At Experity, we value our team members and strive to create a positive and supportive work environment. We offer opportunities for growth, development, and recognition, as well as a comprehensive benefits package. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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