Client Support Specialist

1 week ago


Villa Park, Illinois, United States A. KAMAL AGENCY, INC. DBA AMERICAN FAMILY INSURANCE Full time
Job Overview

The Customer Service Representative is dedicated to delivering outstanding service to both prospective and current clients. This role involves recognizing opportunities for cross-selling and collaborating with sales professionals for follow-up actions. Additionally, the representative aids the agency owner in achieving service objectives.


Key Responsibilities
  • Deliver tailored, professional customer service by fostering trust and nurturing strong client relationships.
  • Address customer inquiries related to coverage options, billing, claims, or products by adhering to established agency protocols.
  • Facilitate modifications to existing accounts and policies as needed.
  • Act as an intermediary for customers between the agency and various business partners.
  • Assist clients with claims by guiding them to the appropriate Claims Department contacts and resources, ensuring their needs are met through follow-up.
  • Coordinate appointments with current or potential clients for agency personnel.
Qualifications
  • Possession of an active Property & Casualty insurance license is mandatory.
  • Prior experience in customer service and customer retention is essential.
  • Proven track record in delivering exceptional customer service.
  • Strong communication skills are required.
  • Proficient in PC software applications, including Microsoft Office Suite and Internet Explorer.
  • Basic mathematical skills are necessary for the role.


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