Veterinary Client Care Specialist
1 day ago
Ethos Veterinary Health is a leading community of veterinary hospitals dedicated to delivering exceptional patient care and advancing the animal health profession. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and a team of passionate professionals who share our vision.
About the JobWe are seeking a compassionate and detail-oriented Client Care Specialist to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer service, processing appointments and medical records, and ensuring seamless communication with clients and veterinarians.
Responsibilities- Welcome clients in a friendly and helpful manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding Premier services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients
- Process admissions and discharges accurately; schedule follow-up appointments as necessary
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties as needed
- Excellent interpersonal skills and ability to develop and maintain positive working relationships with others
- Fundamental knowledge of Windows-based computer programs
- Proven effective communication and ability to multitask and prioritize
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
- Willingness to provide exceptional customer service
Ethos Veterinary Health offers a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates. Pursuant to applicable regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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