Benefits Coordinator

4 weeks ago

Oklahoma City, Oklahoma, United States Paycom Online Full time

Job Summary

The Benefits Coordinator is responsible for working directly with new clients to transition benefits from their previous Human Capital Management solution to Paycom. This position manages the benefit implementation process for the client from initial client introduction to handoff for product training, ensuring the client has a quality assurance, benefit plan understanding, and confidence, and accurate implementation.

Key Responsibilities

  • Consult with the client to ensure plan setup configuration meets their needs and will accommodate the Paycom system.
  • Interpret plan documents and complete system setup based on plan documents and best practices.
  • Coordinate the Open Enrollment process for enrollment service clients by creating a seamless experience for the employee that drives system usage.
  • Complete full benefit plan data audits for clients, including producing reports and providing summaries and details for system reconciliation.
  • Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet deadlines and resolve issues.
  • Meet implementation deadlines by assessing clients' payroll schedule to determine benefit processing submission deadlines.
  • Coordinate multiple client implementations simultaneously, ensuring accurate benefit setup and meeting all project plan deadlines.
  • Establish and maintain a cordial and effective working relationship with assigned clients.
  • Schedule and attend virtual meetings with clients as necessary to gather benefit plan information and provide periodic updates on project status and deadlines.
  • Validate and confirm plan build accuracy with the client to ensure long-term employee engagement with the benefits module.
  • Coordinate with the client and/or broker to collect required documentation for setup, including plan documents and membership census information.
  • Gather appropriate documentation to initiate file feed process to client's carriers, if applicable.

Qualifications

  • Bachelor's Degree or equivalent years of experience working with customers and/or computer systems of any type, HR experience, or related fields, or a combination of experience and education.
  • 1+ years of customer service or client relations experience.
  • Experience in Microsoft Excel generating reports and using functions and formulas such as VLOOKUP, Concatenate, and text to columns.

Preferred Qualifications

  • Bachelor's degree.
  • Ability to manage multiple tasks while maintaining organization and timely completion.
  • Strong attention to detail and a record of low error levels.
  • Demonstrates proficiency with computers, specifically in Excel (V-Lookup, Concatenate, and Pivot Tables) and Zoom Meetings.
  • Ability to work in a fast-paced environment.
  • Superior interpersonal skills with the ability to work with internal and external customers.
  • Ability to communicate effectively in both oral and written form.
  • Self-directed with the ability to work with little supervision.
  • Flexible and cooperative in fulfilling all obligations.

Paycom is an Equal Opportunity Employer

Paycom prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate, or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other consideration made unlawful by applicable laws.

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